The privacy policy is committed to protecting your privacy. Contact us if you have any questions or problems regarding the use of your personal data and we will be happy to help you.
By using this site you agree to the processing of your personal data as described in this privacy policy.
Contents
- Definitions used in this policy
- The data protection principles we follow
- What rights you have over your personal data
- What personal data we collect about you
- How we use your personal data
- Who else has access to your personal data
- How we ensure data security
- Information about cookies
- Contact information
Definitions
Personal data - any information relating to an identified or identifiable natural person.
Processing - any operation or set of operations which is performed on personal data or on sets of personal data.
Data subject / Customer - a natural person whose personal data is being processed.
Child – a natural person under 16 years of age.
We/us/our – Ecotron
Website - the ecotron.ro site
Policy – privacy policy
These statements describe our general principles regarding the processing of personal data belonging to the Website's Clients (considered to be buyers of any of the products or services available on the Website) as well as those belonging to the Website's visitors.
We want to make sure that you understand the ways in which we will or will not use the information you entrust to us. To understand your own rights, we advise you to read this Policy.
As far as guests on the Website are concerned, Ecotron has imagined the Website architecture so that, it can generally be visited without the need to identify or disclose any personal information. The basic information collected is used for traffic analysis, improving the content of the Website and public perception of the Website.
Regarding visitors, Ecotron has structured the Website so that, in general, it can be visited without the need to identify or disclose any personal information. The basic information collected is used for traffic analysis, improving the content of the Website and the public perception of it. Regarding Clients or potential Clients, the data provided by them during the conclusion of the contract or subsequent to it, will be used exclusively for the execution of the contract between Ecotron and the respective Client, will not be transmitted in any form to third parties other than those authorized and will not be the subject of any disclosure.
Data protection principles
We promise to respect the following data protection principles:
- Processing is legal, fair, transparent. Our processing activities have legal grounds. We always consider your rights before processing personal data. We will provide you with information regarding processing on request.
- Processing is limited to the purpose. Our processing activities correspond to the purpose for which the personal data was collected.
- Processing is done with minimal data. We only collect and process the minimum amount of personal data necessary for any purpose.
- Processing is limited with a period of time. We will not store your personal data for longer than necessary.
- We will do our best to ensure the accuracy of the data.
- We will do our best to ensure the integrity and confidentiality of the data.
Rights of data subjects
The data subject has the following rights:
- Right to information – which means you need to know if your personal data is being processed; what data is collected, where it is obtained from and why and by whom it is processed.
- Right of access – which means you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your personal data collected.
- Right to rectification – which means you have the right to request the rectification or deletion of your personal data that is inaccurate or incomplete.
- Right to erasure – which means that in certain circumstances you can request that your personal data be deleted from our records.
- Right to restrict processing – meaning that where certain conditions apply, you have the right to restrict the processing of your personal data.
- Right to object to processing – meaning that in certain cases you have the right to object to the processing of your personal data, for example in the case of direct marketing.
- Right to object to automated processing – which means you have the right to object to automated processing, including profiling; and not to be subject to a decision based solely on automated processing. This right you can exercise whenever there is a result of profiling that produces legal effects concerning you or significantly affecting you.
- Right to data portability – you have the right to obtain your personal data in a machine-readable format or, if feasible, as a direct transfer from one processor to another.
- Right to lodge a complaint – in case we refuse your request under the Rights of access, we will provide you with a reason for the refusal. If you are not satisfied with the way your request has been handled, please contact us.
- Right to the help to the supervisory authority – which means you have the right to the help of a supervisory authority and the right to other legal remedies, such as claiming damages.
- Right to withdraw consent – you have the right to withdraw any given consent for the processing of your personal data.
The data we collect
Information you have provided to us
We save the information you provide us so that you can comment or perform other activities on the site. This information includes, for example, your name, your website, and your e-mail address.
In addition, we will store your own emails and other communications electronically to the extent necessary for the transmission of these communications.
Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, shopping cart information, IP address, purchase history (if any) etc. This information is used to improve your customer experience. When you use our services or search our site content, your activities may be recorded.
Information from our partners
We gather information from our trusted partners, confirming that they have legal grounds to share this information with us. This is either information you have provided them directly or that they have gathered about you from other legal grounds. See the list of our partners here.
Publicly available information
We might gather information about you that is publicly available.
How we use your personal data
We use your personal data for:
- to provide you with our service. This includes, for example, registering the account, concluding and executing the contract, financial-accounting records, issuing invoices, collecting debts; providing you with other products and services you have requested; providing you with promotional items at your request and communicating with you in connection with these products and services; communicating and interacting with you; and notifying you about changes to any services.
- to improve your customer experience;
- to fulfill an obligation under the law or contract.
We use your personal data on legitimate grounds and/or with your consent.
Based on the conclusion of a contract or the fulfillment of contractual obligations, we process your personal data for the following purposes:
- to identify you;
- to provide you with a service or to send/offer you a product;
- to communicate with you either for sales or billing.
On the basis of a legitimate interest, we process your personal data for the following purposes:
- to send you personalized offers (from us and/or our carefully selected partners);
- to manage and analyze our customer base (purchasing behavior and history) to improve the quality, variety, and availability of products/services offered/provided;
- to conduct customer satisfaction questionnaires.
As long as you have not informed us otherwise, we consider it to be in our legitimate interest to offer products/services that are similar or identical to your purchase history/browsing behavior.
With your consent we will process your personal data for the following purposes:
- to send you newsletters and campaign offers (from us and/or our carefully selected partners);
- for other purposes for which we have asked for your consent.
We process your personal data to fulfill obligations arising from the law and/or to use your personal data for the options provided by law. We reserve the right to anonymize the personal data collected and to use such data. We will use the data outside the scope of this Policy only when it is anonymous. We save your billing information and other information collected about you for as long as it is necessary for accounting purposes or other obligations arising from the law, but not more than 10 years.
We could process personal data for other purposes that are not mentioned here, but are compatible with the original purpose for which the data was collected. To do this, we will ensure that:
- the link between the purposes, context, and nature of the personal data is appropriate for further processing;
- further processing will not affect your interests and there is an adequate guarantee for processing.
- there are proper precautions in place for the processing.
We will inform you about any further processing and purposes.
Who else can access your personal data
We do not share personal data with strangers. Personal data about you is provided, in some cases, to our trusted partners to provide you with the opportunity to offer you the service or to improve the customer experience.
Ecotron will make available to certain employees (e.g. financial-accounting, commercial, technical support, billing, legal department) information and personal data provided by you for the exclusive purpose of providing the services properly. Each of these employees will receive special instructions regarding the processing of your own personal data, Ecotron assuming responsibility for the way in which its own employees record, store, use this data.
We share your data with:
Our business partners:
- Simplenet Hosting srl (web hosting)
- Microsoft Corporation, Inc. (email hosting)
Connected third parties:
We only work with processing partners who are able to ensure an adequate level of protection for your personal data. We disclose your personal data to third parties or public officials when we are legally required to do so. We may disclose your personal data to third parties if you have given your consent or if there are other legal grounds for it.
How we ensure data security
We do our best to keep your personal data safe. We use secure protocols for communication and data transfer (such as HTTPS). We use anonymization and pseudonymization where appropriate. We monitor our systems for possible vulnerabilities and attacks.
Even if we try our best, we cannot guarantee the security of the information. However, we promise to notify the competent authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist the authorities in case of breaches.
If you have an account with us, please note that you must keep your username and password secret.
Children
We do not intend to collect or knowingly collect information from children. We do not target children with our services
Cookies and other technologies we use
We use cookies and/or similar technologies to analyze customer behavior, administer the site, track user movements, and collect information about users. This is done to personalize and improve your experience with us.
A cookie is a small text file stored on your computer. Cookies store information that is used to help sites work. Only we can access the cookies created by our site. You can control cookies at the browser level. Choosing to disable cookies may prevent the use of certain functions.
We use cookies for the following purposes:
- Necessary cookies – these cookies are necessary for you to be able to use some important functions on our site, such as logging in. These cookies do not collect personal information.
- Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes it possible to offer more personalized features. For example, they might remember your name and email in comment forms so you don't have to re-enter this information the next time you comment.
- Statistics cookies (e.g., Google Analytics) – these cookies are used to track the use and performance of our site and services.
- Advertising cookies – these cookies are used to deliver ads that are relevant to you and your interests. In addition, they are used to limit the number of times you see an ad. They are usually placed on the website through advertising networks with the permission of the site operator. These cookies remember that you have visited a website and this information is shared with other organizations, such as advertisers. Often, targeting or advertising cookies will be linked to the site functionality provided by the other organization.
You can remove the cookies stored on your computer through your browser settings. Alternatively, you can control certain third-party cookies using a privacy enhancement platform, such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.
We use Google Analytics to measure traffic on our site. Google has its own privacy policy which you can review here. If you wish to opt-out of tracking by Google Analytics, visit the Google Analytics page..
Contact Information
The ecotron.ro website is administered by Ecotron SA.
Contact: office[at]ecotron.ro
Changes to this privacy policy
We reserve the right to change this privacy policy. Last modified on February 24, 2024.
